& Conditions & Carriage
All colours shown on
our web site or in catalogues provided are for reference only. While every effort has been made to match the colours seen,
differences in display can make them appear very different! Fabric
samples or Wood samples may be available on request, please ask if
All items displayed on
our website include VAT. Goods may be paid for by secure credit card
transaction, by telephone, personal cheque or building society cheque.
There are no extra charges for credit card payments. Cheques made
payable to "Deans Furnishers Ltd". When paying by cheque
goods will be despatched after funds are cleared. Prices are correct
at time of publication. Errors and omissions are accepted. When we
might be doing a discount promotion, this will be taken off after the
shopping basket has been completed and will not be shown on your order
until we confirm your purchase.
(Saturday deliveries at £40
We have just revised
our delivery charges and are happy to confirm that they have now been
reduced. These will be added to the total at the following rates
£1 to £99 at £15
deliveries to these postcodes:- (Saturday
deliveries at £40 extra)
£1 to 1000 = £30 for
Postcodes DD, DG, EH, FK, G, KA, KL, KY, ML, PH, SA, TD
£1 to 1000 = £70 for Postcodes AB, IV, KW, LD, LL, PA, PL, SY,
£1000 plus = £35 for Postcodes AB, IV, KW, LD, LL, PA, PL, SY,
Deliveries within the London
congestion zone will incur a £10 surcharge
* Scottish Islands, N. Ireland, S. Ireland, Isle of Man, Isle of
PRICE ON APPLICATION.
There is of course no
Our normal delivery service is to the UK Mainland. We are also
experienced with supplying goods further a field from the continent to
the USA. For deliveries outside the UK, please enquire.
Where we deliver into is
dependant on the delivery method - Items delivered by carrier are
delivered 'to your door' as these type of companies generally use this
procedure. Should the unit need to move into an upstairs room,
carriers will not be capable of helping you with this. You will need
to make your own arrangements for this. With bigger items delivered by
our logistics department, e.g an upholstered 2 seater sofa beds, we
can usually be more accommodating to have the unit delivered into the
room o f your choice. Regarding large delivery items, please be aware
of the following restrictions.... Large items do pose delivery
personnel with quite a challenge, and naturally they wish to get the
job right without any damage to premises or product. Our delivery
policy on large items is simply to deliver to your home. Wherever
possible, the delivery team will will transport the unit into your
chosen room, however please be aware that this is at their discretion,
and if in their opinion the staircase is too narrow, the door gap too
small, etc, they will not chance damaging your item or your home by
forcing the item where it will not fit! In such circumstances it will
be your responsibility to manoeuvre the item. On a large number of our
sofa beds it is possible to remove the arms to further dismantle the
unit - Please note that this is not something that the delivery team
are expected to do but we can always offer telephone advise on such
instances. We will be happy to discuss your requirements should you
have any further questions.
Note: It is up to you to check your goods when they are delivered. If
you sign for something as being correct i.e. boxed well no dents or
indentations in packaging, and then find the product has visible
damage after the delivery company has left there will be no possible
claim against the carrier or Deans Furnishers Ltd. It is up to you to
thoroughly check the product before signing for the goods.
We stock our more popular items, so in this case, delivery would be
the next working day Delivery will be arranged by telephone or email.
As our range is so vast from many different suppliers, it is difficult
to give an estimated delivery time for non stock items. When viewing
the goods however, we do give an estimated lead time. If any goods are
not available at the time of receiving your order you will be notified
immediately and no transaction will take place for that item.
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection Act 1998) and according to the Which? Web Trader Code
of Conduct. We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the best
possible service. We will not e-mail you in the future unless you
instruct us otherwise & we will not pass your e-mail address to
anyone. The personal information which we hold will be held securely
in accordance with our internal security policy and the law and the
Which? Web Trader Code.
We accept all major credit
cards except Electron & American Express.
This is a Thawte authentic website, secured by SSL. We are unaware of
any cases of credit card fraud occurring whilst using our shopping
systems. For payment by credit card the delivery address must be the
same as the card holder's address.
If you wish to cancel your
order, please read this procedure carefully.
1. In accordance with the UK Regulations, The Consumer Protection
(Distant Selling) Regulations 2000 ("The Buyer's right to
cancel"), the Buyer has the right of cancellation within 7 days
except where a Product is tailored to customer requirements and
2. To exercise the Buyer's right of cancellation, the Buyer must give
written notice to the Seller by letter or e-mail giving details of the
Products ordered and (where appropriate) their delivery. Notification
by phone is not sufficient.
3. Once the Seller has been notified of the cancelling of the
Contract, the Seller will refund or re-credit the Buyer within 30 days
for any sum that has been paid or debited from the Buyer's credit card
for the Products. This refund will be subject to a 2.5% surcharge, the
cost of the credit/debit card transaction charged to the Seller by the
Seller's payment processor. This charge has been built into the Price
of the Products.
4. If the Buyer does not cancel the Contract in accordance with point
1 and 2, the Buyer shall be deemed to have accepted the Goods (except
any manufacturing faults) and will not be liable to return the Goods
to the Seller.
5. If the Seller
has delivered the Products to the Buyer but the Buyer wants to cancel
the Contract, as prescribed in clauses 1 and 2, the Buyer must retain
possession of the Goods until the cancellation notice has been sent to
the Seller within the relevant time limit. The Products can not be
used. The Buyer will be responsible for returning the Products to the
Supplier at the Buyer's own cost. The Products must be returned to the
address Sellers warehouse at the address below. The Buyer must take
reasonable care to ensure that the Products are not damaged in the
meantime or in transit and return them in the packaging and condition
they were delivered to the Buyer. Alternatively, the Seller, under the
authority of the Buyer will organise for the goods to be collected on
a mutually convenient date. In this case, the Buyer will be
re-credited with a full refund minus the exact cost of collecting the
Products. This refund will take place within 7 days of the Products
being delivered back to the Seller's warehouse.
If your goods have been delivered and are defective or damaged,
please read this procedure carefully.
1. The Buyer must
provide written notice of the defect or damage within 7 days of the
Buyer receiving the Product(s) from the Seller. The written notice
must be in the form of an e-mail and sent to firstname.lastname@example.org
In the email, the Buyer must include the following details;
Order Identification Number
Problem(s) with Goods
Proposed Solution (i.e) Missing Parts Required
2. The Buyer must
not use the defected goods unless instructed in writing by the Seller
to do so.
3. The Seller will contact the Buyer within 2 working days to discuss
the problems and provide a solution
to rectify the situation.
4. The seller will not be liable to replace any products should they
fall under the following categories:
The Buyer makes further use of such Products without the Seller's
consent after notifying the Seller of the defect/damage.
The defect arises as a result of fair wear and tear, wilful damage,
negligence, misuse, abnormal working conditions or failure to follow
our oral or written instructions as to the storage of use of the
The Buyer alters or repairs such Products without our written consent;
The Buyer has not paid the Contract price for the Products by the
5. Providing the
Buyer does not fall within any of these categories, the Seller
reserves the right to either;
Repair or replace such Products (or the defective part) free of
Refund the price of such Products (or a proportionate part of the
price) provided that
the Buyer allows for the Seller to collect the Products or the part of
the Products that
are defective. This refund will not be subjected to the 2.5%
6. Should replacement Parts be requested by the Buyer, the time in
which the replacement parts can be
delivered to the Buyer will depend on the lead time stated by the
relevant manufacturers. The Seller
will relay this information to the Buyer but will take no
responsibility should this time be longer.
7. Should a refund be offered to the Buyer, the money will be
re-credited back onto the same credit/debit
card the Buyer used to make the original purchase. This will be done
within 7 days of the Seller
receiving the goods back into their warehouse.
After Sales can be made via any of the contact methods mentioned in
the correspondence section below, and we will endeavour to respond to
after sales within five working days, whereupon we will provide a
likely time-scale to resolve the situation. All after sales will be
dealt with as a matter of priority.
All correspondence should be directed to Be My Guest Bed, Common
Street, Ware, Hertfordshire, SG12 7AA. Telephone enquiries will be
taken at 01920 888 511, and e-mail: email@example.com
Some points that will speed up your order: We verify all orders
against current voters list, so if you have moved in the last 3 years
please advise previous address by e-mail. We check all details with
your card provider; please ensure "Invoice" address is as
supplied to your card provider. If you have moved within the last
three months please ensure your card provider has your correct Address
details. We use Land Line telephone numbers as added security checks;
please ensure you supply this as well as MOBILE.
Please note that for your Security; we do not dispatch goods to
addresses that have no Land line Telephone Number without getting
verification that the addressee lives there.
Note: We reserve the right to
change specifications without prior notificationí.